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Letters of gratitude from customers are pouring in, highly recognizing the devotion and excellent performance of Truking after sales service team. Truking is determined to offer better quality service through “proactive, speed, earnest and attentive” response to demands of customers. Full lifecycle service highlights the Truking value of “Being a respected person, making quality products and running a prestigious company”.

“To boost the development of Human Health industry with Customer-focused spirit,” so claimed and executed by Truking. Recently, Domestic Technology and Service Center of Truking was swamped by letters of gratitude from customers. Wuhan Institute of Biological Products Co., Ltd (under Sinopharm Group), Sinovac, Guorui Pharmaceutical (under Sinopharm Group), Changxing Pharmaceutical Co., Ltd., Joincare, to name just a few. In the letters, Truking aftersales service team is highly recognized by its “comprehensive consideration for its customers and proactive problem-solving”. The special deed of staying with the customers to escort the production even during the Spring Festival, the most important family reunion festival for the Chinese, has fully demonstrated the responsibility fulfillment of Truking and the Trukingers.

Since the integration and optimization of the technology and service platform, Truking has been responding to the service demands from our customers with “proactiveness, speed, earnestness, and attentiveness”. By sticking to the “customer-focused” spirit, Truking dedicates to improve customer service experience with the heart of craftsman and to create more value through better customer service. Truking is carrying out the plan of VIP service center in different regions, each of which shall be equipped with a spate team for installation, commissioning and maintenance. Truking has established about 10 VIP services centers across China and the second batch is on the way. Besides, Truking has also dedicated to strengthen the service team by improving the working procedures, standardizing the process and improving the efficiency, so as to respond to the customer demands even sooner.